All shipping is performed Monday - Friday and does not include federal holidays and/or major carrier holiday schedules. Our website will email shipping costs to give you information to give you an exact shipping quote for your order and will quote standard, home-delivery (ground), 3 day select, 2nd-day air saver, and next day air saver options based on the "ship to" address information provided. This information is displayed when going through the checkout process before any credit card information is requested.
We offer Free ground shipping on all orders over $100 and on select items, within the continental USA (48 states), and offer a standard flat rate of $10.00 for orders less than $100.
Ground and expedited orders from Ardentmedicalsupply.com are shipped by USPS/FedEx/UPS. Please be certain to provide the billing address at the time of checkout that matches the billing address on file at the credit card issuing bank. Packages can be shipped to a different address, but the billing address must match the credit card address or the credit card will likely be declined. Please contact us for any clarification or assistance with this. The customer is responsible for sending merchandise back to Ardentmedicalsupply.com if it is shipped out as ordered.
Ardentmedicalsupply.com cannot generally ship to P.O. Boxes because our primary means of shipping is UPS and FedEx and they won't deliver to P.O. Boxes. Therefore, please provide a physical street address or a Rural Box address for shipping. NOTE: We will gladly ship to any APO address for the US military. For shipments to APO addresses, we use USPS Priority Mail. To ensure that you properly receive your package, please format the shipping address like this example:
First Name: Sgt. Matthew
Last Name: Mason
Street Address: PSC 94 Box 709
City: APO
State: AE
Post Code: 09824-5435
United States
Residential
UPS, FedEx & the US Postal Service (USPS) will generally leave a package on your door in your absence. Please notify us in the "comments" section of the order if you are uncomfortable with this. Ardentmedicalsupply.com is not responsible for theft or loss of items once delivered to your address.
Shipping charges are based on the dimensional weight of the item and the distance the item is being shipped to give our customers the lowest possible shipping rates. Arentmedicalsupply.com reserves the right to ship packages with standard shipping of 1 lb or less via USPS Priority Mail based on the weight, package dimensions, and the package's shipping destination.
"Overnight"“, Next Day Air"“,2nd Day Air" & "3-Day Select" refers to BUSINESS DAYS only (Monday - Friday). Therefore, a Next Day Air order placed on Thursday can be received on Friday. Likewise, a Next Day Air order placed on Friday can be received on Monday. A 2nd Day Air order placed on Thursday would arrive on Monday, whereas a 3-Day Select order would arrive on Tuesday if ordered on Thursday. If a holiday occurs during the shipping period, then the shipment will be delayed by one business day. UPS and FedEx do not move packages on holidays.
"Next Day Air Saturday Delivery": We do not quote the cost for this service because it's not available in all areas of the country. There is a large increase in the cost to send packages for Saturday delivery. If it's Friday and you are in need of a Saturday delivery, please call us at 347-425-1334 so that we may confirm if Saturday delivery is possible in your area. We can also inform you of the cost for this service.
SHIPPING RATES:
Shipping Method Estimated Shipping Time Cost
Free Shipping 3-7 Business Days* Free
Standard Shipping 2-10 Business Days** $10.00
Ground 2-4 Business Days Calculated at Checkout
3 Day Select Guaranteed 3 Business Days Calculated at Checkout
2nd Day Air Guaranteed 2 Business Days Calculated at Checkout
Next Day Air Saver Guaranteed 1 Business Day Calculated at Checkout
SECURE SHIPPING
At Medical Supply Depot, security of your personal information is top priority. Significant steps have been taken to ensure that your payment and personal information is processed accurately, confidentially and securely.
Medical Supply Depot’s website, Checkout and the My Account is secured via
DigiCert Secured Technical Specifications:
- Extended Validation SSL (Secure Socket Layer) Secured Certificate
- X.509 format certificate meets software & industry standards
- Symmetric 256-bit encryption
- Support 2048-bit public key encryption
- RSA public-key SHA-2 algorithm (supports hash functions: 256, 384, 512)
- ECC public-key cryptography (supports hash functions: 256 and 384)
- Malware Scan
- Blocklists Checks
- Fraud Checks
Our TrustedSite Certification certified site is tested and certified to be free of malware, malicious links, viruses, phishing attacks, and other things that can harm you and your computer. The "live" TrustedSite Certification mark appears only when a web site's security meets the highest security scanning standards of the United States government, as well as of Visa, MasterCard, American Express and Discover PCI Compliance standards.
As an added level of security for orders placed on the Internet, Medical Supply Depot by default does not maintain records of credit card information on file. This information is securely passed directly to our credit card processing company during the ordering process. Customers can choose to store their checkout information securely for a faster reorder and future checkout experience.